Cancellations and Refunds Policy
Gadhu Dreamland confirmations and cancellations
Gadhu Dreamland reserves the right at any time to cancel any cruise. If, in the opinion
of the skipper, the voyage cannot be continued for any reason, then the
skipper may terminate the cruise at any time.
We
reserve the right to amend vessels, menu, entertainment or any other
aspect of your cruise where necessary and without notice. Cruises are
subject to minimum numbers and may be cancelled or have schedule changes
(with or without notice) for a variety of reasons, including, but not
limited to bad weather condition and technical disruptions. We will not
be responsible for paying costs or expenses you may incur as a result of
change of time or cancellation.
If
we, the Gadhu Dreamland staff cancel the cruise, either we can place your
booking on hold for another time, you can reschedule the trip at the
time of cancellation, or a full refund will be provided.
Times
are subject to change. Confirmation of the trip will depend on the
weather and possibly sea conditions. We will monitor this closely, and
if we have mechanical issues, or the weather or sea conditions are
unsuitable, we will let our customers know as soon as we can. If we have
to cancel or rebook you for another date, we will let you know the
status of the trip as soon as possible.
We
send out an email and text message the day before the cruise at around
3:30 pm to inform you of the status of the trip and its departure time.
Gadhu Dreamland is not a common carrier and reserves the right to refuse to carry any
passenger, baggage or goods without assigning any reason.
Customer cancellations and rebookings
A
cancellation made less than 72 hours prior to departure incurs a 100%
cancellation fee. NO REFUNDS. Your cruise ticket is transferable
however and the new guest can simply change the name on the ticket at
check in.
At
Gadhu Dreamland, we do everything we can to provide an amazing experience from
start to finish with all our trips. As we outlined above, these are wild
animals that we do not have control over. Some whales may not want to
socialize with us, and we appreciate your respect and understanding when
this happens. We give whale watching tours on Zephyr a
100% guarantee on whale sightings, so if there are no whales at all
that day you will have the chance to go again on a free return trip. No
Refunds are offered.
No-shows
Failure
to turn up attracts a 100% cancellation fee. NO REFUNDS.
Boarding Time
Please
meet at the time stipulated on your confirmation text and
email. The boarding period will take 15 minutes, you will be greeted by a
staff member who will check your and welcome you to the
boat. We cannot delay our departure for any late arrivals. Please ensure
you allow enough time for travel and parking.
Seasickness
If
you find yourself dealing with seasickness, our crew will look after
you and ensure you are comfortable and safe. However, as this is not
something in our control, we will not issue any rebookings or refunds
for being seasick. We suggest you consider seasickness tablets to
minimize the risk of seasickness affecting your trip.
Conditions after departure
The Skipper and Gadhu Dreamland Management
The
Skipper (Master) has total discretion as to the operation of the vessel
including passenger loading, vessel route, event timing, carriage of
goods, acceptable conduct of passengers, and the
disembarkation of any ill-behaved guests.
In
the event of a passenger being required not to embark or to disembark
from the vessel under the provisions of this condition, Gadhu Dreamland, nor the
skipper shall be under any liability to such passenger of any kind
whatsoever.
The skipper and Gadhu Dreamland shall not be responsible for any injury to person or damage to property arising out of any cruise.
Gadhu Dreamland shall not be responsible for any damage or loss occasioned.
Gadhu Dreamland reserves the right without notice to substitute any vessel.
Eligibility requirements for Whale Watching
Unfortunately
there is no wheelchair access available on any of our vessels. Children
under 16 years old must be accompanied by an adult at all times. If you
are pregnant, you should seek medical advice first.
Dress Code
Dress
appropriate for the weather, bring layers. You can bring a warm jumper
or jacket for the wind chill on the water, and something lighter if you
are in the sun. Please remember
to be sun safe. Polarized sunglasses will help a lot when spotting
whales and looking at the ocean. There are open air, protected and
enclosed areas available, but no air conditioning. Dress code exclusions
are as follows:
- No stiletto heels
- No offensive slogans
Not Permitted
There is strictly NO SMOKING on board any of our vessels.
We’re sorry, but there are NO DRONES to be brought on board.
Passengers
shall not carry any alcoholic liquor, matches (other than safety
matches), explosives, volatile spirit or other goods of a dangerous,
inflammable or offensive nature.
Guest behaviour
Any
passengers doing the following will be reported to the Australian
Maritime Safety Authority (AMSA) and/or New South Wales Police Service:
- Doing drugs
- Swinging from the handrails
- Jumping off the vessel
- Urinating off the side of the vessel
- Throwing debris from the vessel
- Yelling at patrons on docks and houses
- Fighting or aggressive arguments
Actions of this sort may be recorded as a Marine Incident with persons liable for on the spot fines of up to $2200.
Safety And Security
Our
vessels are equipped to safely carry passengers. Please listen closely
to the safety briefing prior to departure. If you have any questions,
ask a crew member. All passengers are carried at their own risk, Gadhu Dreamland does not accept responsibility or liability for any injury
suffered whilst boarding, aboard, or disembarking from its vessel.
Operation of the vessel and any of its equipment is restricted to the
Master and Crew.
Prams
Unfortunately we are unable to accommodate prams and strollers due to space requirements.
Toilets
Zephyr has one unisex bathroom on the main deck. No baby changing stations are available.
Photography
A
photographer will be on board to take photos of the animals and the
group of whale watchers on board that trip. Your image may be captured
at any time and be used in souvenir sales and/or publicity in any
format. By entering the vessel, you consent to your image being recorded
and used for these purposes and you acknowledge that copyright in these
materials rests with Gadhu Dreamland.
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